Shipping Policy

Shipping Policy

At Valestia, we are committed to delivering your order safely, with full tracking and clear information at every step. Below you will find all the details of our shipping policy.

1. Delivery Areas

We currently ship to:

  • Europe
  • United States
  • Canada
  • Oceania (Australia and New Zealand)

We do not ship to destinations outside these regions. If your country does not appear at checkout, please contact us before placing an order.

2. Order Processing

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Once your order leaves our facility, you will receive a shipping confirmation email containing your tracking number.

3. Estimated Delivery Times

Delivery times are counted from the moment your order is shipped, not from the moment it is placed:

  • Europe: 10 to 15 business days
  • North America (United States and Canada): 15 to 25 business days
  • Oceania (Australia and New Zealand): 10 to 15 business days

Important: delivery times are estimates and may vary depending on carrier operations, customs clearance, or local conditions in the destination country. Peak seasons, strikes and extreme weather events may also extend these timeframes.

4. Shipping Fees

Shipping options and their respective costs are calculated automatically at checkout, based on your delivery address. During special promotions, free shipping may be available — this will always be clearly indicated in the promotion details and at checkout.

5. Order Tracking

As soon as your order has been shipped, you will receive a tracking number by email. You can follow the status of your delivery in real time at any moment here:

Track your order: https://valestia.co/apps/parcelpanel

Please note that it may take a few business days for the first tracking updates to appear after your order is dispatched. This is normal and does not indicate a problem with your shipment.

Orders containing multiple items may be shipped in separate packages, arriving on different dates and with different tracking numbers. This does not mean any part of your order is missing — you will receive a tracking number for each shipment.

6. Delivery Address and Incorrect Shipping Information

It is the customer's responsibility to provide complete and accurate shipping information at checkout. If incorrect or incomplete information is provided, we cannot guarantee delivery, and Valestia cannot be held responsible for delays or lost packages resulting from it.

If you need to correct your delivery address, contact us as soon as possible at contact@zaprada.com. Address changes can only be made before the order has been dispatched.

7. Failed Delivery and Return to Sender

If your package is returned to us due to an incorrect address, a refused delivery, or repeated failed delivery attempts, we will contact you to arrange a new shipment. In such cases, the cost of reshipping is the customer's responsibility.

8. Lost or Significantly Delayed Orders

If your order appears to be lost, shows no tracking movement for several consecutive days, or is significantly delayed beyond the estimated delivery window, please contact our support team. We will open an investigation with the carrier and follow the case through to resolution.

9. Import Duties and Taxes

International orders may be subject to customs duties, VAT, or other import taxes determined by the destination country. These charges are set by local authorities and are the customer's responsibility. They are not included in the product price or in the shipping fee paid at checkout.

Please note that refusing to pay applicable customs charges, or refusing delivery of the package, does not entitle you to a refund of the original shipping cost.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery with photos of the product and packaging. We will resolve the issue at no cost to you — including the return shipping cost. Full details are available in our Return and Refund Policy.

11. Contact

For any question about shipping, tracking, or the status of your order, our customer service team is available at:

Email: contact@zaprada.com

We aim to respond to all enquiries within 24 to 48 hours on business days.