Shipping Policy

Shipping Policy – Valestia

At Valestia, we are committed to ensuring that your products are delivered safely and on time.
Below you will find all the important details regarding our shipping policy.

1. Delivery Areas

We currently deliver throughout France.
At this time, international shipping is not available.
If you wish to place an order from outside France, please contact us before completing your purchase to verify delivery options.

2. Delivery Times

Delivery times may vary depending on your location. Once your payment has been confirmed, our estimated delivery times are as follows:

  • Metropolitan areas: 5 to 10 business days

  • Remote areas: 7 to 15 business days

Note: These timeframes are estimates and may vary due to external factors such as postal delays, strikes, peak seasons, or unforeseen events.

3. Order Processing

All orders are processed within 2 business days after payment confirmation.
Once your order has been shipped, you will receive an email confirmation containing a tracking number to follow your package in real time.

4. Shipping Fees

We offer several shipping options, which will be calculated automatically at checkout.
During special promotions, free shipping may be available — this will always be clearly indicated in the promotion details.

5. Order Tracking

As soon as your order has been shipped, you will receive a tracking number by email.
You can use this number to check your delivery status on the La Poste website or the website of the carrier indicated in your shipping confirmation.

6. Delivery Address

Please ensure that the shipping address provided at checkout is complete and accurate.
Valestia is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you need to update your delivery address after placing your order, contact our customer service as soon as possible at:
📧 contact@valestia.com

7. Delivery Issues

If you experience any issues with your delivery — such as delays, lost packages, or damaged goods — please contact our customer service team immediately.
We will assist you and work with the carrier to resolve the problem as quickly as possible.

8. Return Due to Failed Delivery

If your package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to schedule a new delivery.
Please note that reshipping costs in such cases will be the customer’s responsibility.

9. Contact

If you have any questions about our shipping policy or need help tracking your order, please reach out to our customer service team:

📧 Email: contact@zapradacom